Everything you need to know

To help explain what is involved in nominating your business for the Fraser Coast Business and Tourism Awards, here’s everything you need to know. Explore our award categories which are designed to recognise business success in different areas of endeavour. Check your eligibility and find out what our judges are looking for.

 

Criteria

The 2019 Fraser Coast Business and Tourism Awards have 25 categories and each entrant is eligible to nominate in a maximum of two categories.

The premiere awards of Best Fraser Coast Business, the John Craig-Gardiner Memorial  and the Hall of Fame are judged from all category nominees and do not require a separate nomination.

Entrants agree to be profiled in the media and participate in post-award publicity.

Entries can only be submitted via the online submission form on this website. www.businessandtourismawards.com.au

Entries close at 5pm on Friday 30 August, 2019.

Prestige Awards

These awards are chosen by the judges so you cannot enter these categories.

BEST FRASER COAST BUSINESS - CHAMBER PRESIDENTS' AWARD

This award is presented to the business determined by the judges to be the overall best business from the 2019 winners in each of the previous categories, based on their submission and scores.

JOHN CRAIG-GARDINER MEMORIAL AWARD

This award recognises the long-term achievements by an individual to the Fraser Coast’s business and tourism industry. Judges consider the activities and contribution the nominee has made to their business sector and to the region in general.

HALL OF FAME INDUCTEE/S

A business or tourism operator who wins a category on three consecutive years is automatically entered into the Fraser Coast Business and Tourism “Hall of Fame”. This recognition will preclude the business from entering this particular category for the following two years.

Categories

TRADE AND MANUFACTURING

This category is suitable for both large and small trade and manufacturing businesses which provide quality services within the Fraser Coast, for both locals and export. Trade and manufacturing businesses cover those enterprises which make, produce, build, construct, assemble or add a secondary manufactured element to raw primary sources.

PRIMARY INDUSTRIES AND AGRIBUSINESS

This category is suitable for primary industry businesses which provide quality primary industry services within the Fraser Coast or for export. Primary industries may include agriculture, aquaculture, fisheries, forestry and agribusiness.

RETAILING

This award is designed to encourage the development of higher standards in retailing and general services. A genuine effort to sell Australian-made goods is desirable. This category is open to all Fraser Coast operators with a retail shopfront.

ONLINE RETAILING

This applies to for-profit Fraser Coast businesses which use digital channels exclusively to market and sell goods.

PROFESSIONAL AND SMALL BUSINESS SERVICES

This category is suitable for professional service providers who supply quality services within the Fraser Coast region. Professional services may include accountants, marketing agencies, legal firms and small service businesses.

BAR AND CLUB DINING

This award is open to all bar and club dining establishments on the Fraser Coast. Special attention will be placed on food and beverage variety and value, member services, club atmosphere, entertainment and the contribution made to the local community. Scoring: TripAdvisor Ranking 20%; written submission 80%.

RESTAURANT OR CAFE

This award seeks nominations from restaurants, cafés and similar hospitality providers and recognises food quality, value, service and atmosphere. Scoring: TripAdvisor Ranking 20%; written submission 80%.

 

BEST DINING EXPERIENCE

This award recognises the quality of an establishment across the areas of food, service, innovative use of local produce and dining ambience. Demonstrated contribution to advancing the Fraser Coast’s cuisine and quality of dining experience will be highly regarded. Scoring: TripAdvisor Ranking 20%; written submission 80%.

CAMPING, CARAVAN AND RV PARKS

This category recognises excellence in caravan parks, camping grounds and RV facilities that offer parking, cabin or tenting accommodation that enhance the visitor experience to the destination and contribute to tourism and local business through the direct provision of services. Scoring: TripAdvisor Ranking 20%; written submission 80%.

GENERAL ACCOMMODATION

This category is open to motels, hotels, self-contained cabins, backpackers and pubs offering tourism or general accommodation. The focus of the award is on both the facilities and services that enhance the tourism experience. Scoring: TripAdvisor Ranking 20%; written submission 80%.

RESORT AND DELUXE ACCOMMODATION

This category is open to properties that achieve a deluxe guest experience which includes the provision of a wide range of facilities and superior design qualities, typically complemented by service standards that reflect the varied and discerning needs of the guest. Scoring: TripAdvisor Ranking 20%; written submission 80%.

TOURISM - LAND BASED

Award is open to all land-based tour operators providing services to the tourism industry exhibiting excellence in product, marketing or customer service and enhancing the visitor experience to the region. Scoring: TripAdvisor Ranking 20%; written submission 80%.

TOURISM - MARINE BASED

Award is open to all marine-based tour operators providing services to the tourism industry exhibiting excellence in product, marketing or customer service and enhancing the visitor experience to the region. Scoring: TripAdvisor Ranking 20%; written submission 80%.

 

EVENTS AND EVENT MANAGEMENT

Open to regional events that increased visitation to the Fraser Coast in the year to June 2019, exhibiting excellence in participation, innovation, organisation, product marketing and event experience that created additional economic benefit to the destination.

 

EDUCATION PROVIDER

This category is suitable for education and training providers delivering quality education services within the Fraser Coast. Education providers may include schools, universities and registered training organisations. Entrants should comment on academic, sporting and cultural excellence, volunteering contributions and how their institution is making a positive difference to the community. Information on research or special projects undertaken and the ratio of graduates to work placement where applicable will be favourably considered.

HEALTH PROVIDER

This category is suitable for providers of quality health and medical services within the Fraser Coast health sector. This may include primary and tertiary health care, aged care and allied health services. Entrants should comment on client satisfaction, ratings on the quality of care provided, wait list times, breadth and reach of services available, including post-procedure ancillary services such as rehabilitation, pastoral care, etc; the proximity of specialists and support services offered and any other relevant matters.

NOT-FOR-PROFITS, COMMUNITY AND CHARITIES

This category is suitable for not-for-profit organisations and charities which improve the life of residents by providing community services within the Fraser Coast. This may include providers of job search, community welfare, health care, special education, access to technology and access to spaces and information for people with a disability.

INNOVATION

This award recognises organisations that have developed innovative solutions to meet new and existing customer needs. Innovation could be the introduction of new, streamlined processes that have reduced costs (improving business sustainability) or ground-breaking initiatives that have grown revenue and market share. Entrants should outline the key elements of an initiative, including goals and objectives; the planning, research and development process; methods used to achieve staff buy-in and the most important factors that contributed to the initiative’s success, including and the measures used to judge success.

MARKETING

This award is presented to the Fraser Coast business that has achieved outstanding results through the development and execution of novel or innovative marketing strategies. Those businesses demonstrating success in developing new markets will be favourably considered. Entrants should outline the key elements of their marketing initiative, including goals and objectives; the planning, research and development process; methods used to achieve staff buy-in and the most important factors that contributed to the initiative’s success, including and the measures used to judge success.

CUSTOMER SERVICE

This award recognises initiatives and activities that demonstrate excellence in customer service. It is open to those in direct customer contact on a continuous basis. Entrants will be able to provide information and evidence to justify how they apply a high level of interpersonal skills in their customer service and provide examples of systems and processes used in identifying and meeting or exceeding customer expectations.

BEST FRASER COAST NEW BUSINESS

This award recognises the success of small regional businesses and enterprises, with six or fewer full-time equivalent employees, which have been in business for a maximum of 24 months at the date of entering. Entrants should comment on the planning and development of new infrastructures and/or services provided, the most important factors that contributed to the business’s success and the performance indicators and measures used to show outstanding or best performance in the category.

FRASER COAST YOUNG ACHIEVER OF THE YEAR

This award acknowledges the achievements of a young entrepreneur (aged under 35) engaged in business on the Fraser Coast. It is open to all industry sectors. Judges consider an individual’s career progression and in particular the activities and contributions the individual has made beyond the expectations of traditional job roles and the steps taken to develop their career path in their chosen industry.